Wishlantern.com pride ourselves on our exceptional levels of customer service. We work hard to be amoung the best online retailers across the USA. If you want to be sure about an order or have special considerations please call us on 1 800 234 0781 and talk us through your needs.
Order Processing Times
Any orders placed by 12:00 p.m.CT (Mon-Fri) ship on the same day! This excludes holidays and weekends.
Shipping costs are automatically calculated during the checkout stage and added to your cart. When you make payment we start processing and aim to get the order to you as soon as possible.
If you are unsure about a shipping charge selection or have questions please stop the order and email us at firstname.lastname@example.org, Please do not proceed to the checkout stage as we are unable to give refunds on shipping.
Normal Shipping Methods and Timescales
We normally ship all orders placed on weekdays within 24 hours. This excludes national holidays and weekends. Many orders leave the day they are placed but this is not guaranteed. Any order placed on a weekend or national holiday will be shipped on the next business day.
- Ground shipping usually takes 4-5 days to deliver to most states. Home delivery days are Tuesday to Saturday up to 7.00 pm.
- Orders placed after 12.00 noon CST weekday or on weekends for
overnight, second day or three day do not ship till the following business day.
- Days indicated are business days, Mon-Fri only. There is
no Saturday or Sunday delivery. The day your order ships does not
count as a time-in-transit day. Start counting AFTER the day it
ships. (Note: Shipping days refer to business days only, Mon-Fri and not
Saturday, Sunday or Holidays.)
- You will receive an email confirmation from Wishlantern.com when your order ships, it will contain the the tracking number. Please note that a physical street address is required as we cannot ship to PO Boxes.
Shipping times are only estimates and are not guaranteed. We cannot control occasional inventory shortages, shipping carrier delays, customs delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your order out to you as soon as possible.
Faster Shipping Methods
- 3 Day Select - Arrives at the end of the day, 3 business days after the day it ships out. Example: Ships on Tuesday, arrives on Friday. Ships on Friday, arrives on Wednesday and so forth.
- 2nd Day Air - Arrives 2 business days after the day it ships out. Example: Ships on Monday, arrives on Wednesday. Ships on Friday, arrives on Tuesday and so forth.
- Next Day Air - Arrives on the next business day after the day it ships out. Example: Ships on Monday, arrives on Tuesday. Ships on Friday, arrives on Monday and so forth
WE AIM TO BE THE VERY BEST - IF YOU HAVE ANY ISSUES WITH OUR SERVICE PLEASE EMAIL US.